Shipping

Your goods will usually be dispatched within 48 hours (Monday to Friday), subject to our holiday dates. We do however request that customers allow up to 7 days for UK delivery and 14 days for Europe and rest of the world. Orders reported lost during delivery cannot be replaced within this period. If on receiving an order we are unable to deliver an item within 14 days, we will contact you immediately to agree another time for delivery. If an agreement cannot be reached on a delivery time the customer will be offered an exchange or full refund.


Shipping Costs

Delivery to any UK mainland addresses is FREE

Orders outside of UK are subject to £4.50 delivery fee which customer must add to cart at time of placing order.


Packaging

All packaging will be plain and discreet. On the reverse of all packages our company name "Black Cat Marketing Ltd" and address will be stamped.


Refunds & Exchanges

Under the terms of the Sale of goods act 1979, faulty or incorrect goods should be returned to us within a reasonable time after purchase. You can request an exchange of goods, or a full refund.


Returns

If after purchasing a product you change your mind, return it to us within fourteen days, at your own risk and expense, unopened and undamaged. We will provide a refund of the cost of the item within 28 days, less a 15% handling fee.

If you have any questions about our shipping and returns policy please get in touch.